Privacy Policy
This Privacy Policy explains how CycleCare Hub handles personal data when you use the website, contact the workshop, or request bicycle servicing and repairs. It applies to information connected with service inquiries, bookings, inspections, quotations, repairs, collection, and related communications.
Your Rights
Subject to applicable law, you may request access to your personal data, correction of inaccurate information, deletion of data that is no longer needed, or restriction of certain processing. You may also object to processing in limited circumstances. Some requests may be declined where retention or disclosure is required by law or necessary to complete a service.
How to Make a Request
To exercise a privacy right, provide enough information for us to identify the relevant record and understand the request. We may ask for additional details to verify identity or to locate the data concerned. If a request cannot be fully granted, we will explain the reason where required.
Data Retention
We retain personal data for the period needed to manage inquiries, complete services, maintain business records, resolve disputes, and meet legal or accounting obligations. When data is no longer required, it is deleted, anonymized, or archived in a limited form where retention is still necessary.
Policy Changes
We may update this Privacy Policy from time to time. The revised version will apply from the date it is posted on the website, unless a different effective date is stated. Where changes are material, we will take reasonable steps to draw attention to them.
Data We Collect
We may collect identification details, contact information, bicycle service information, appointment details, payment-related records, and communications sent through the website or by other booking methods. Where relevant, we also process technical data such as device, browser, and usage information to support site operation and security.
How We Collect Data
Data is collected from service inquiries, booking requests, workshop drop-ins, bicycle intake, inspection and repair records, written summaries, payment processing, and website interactions. We may also receive information from third parties involved in payment or technical support where needed to complete a transaction or maintain the service.
Cookies We Use
We may use session cookies to keep the site functioning during a visit, preference cookies to remember basic settings, and analytics or similar cookies to understand site performance and usage. Cookies are used only to support the website, improve reliability, and maintain security.
Cookie Controls
You may control cookies through your browser or device settings, including blocking non-essential cookies or deleting stored cookies. Some site functions may not work properly if cookies are disabled.
How We Use Data
We use personal data to respond to inquiries, schedule and manage appointments, assess bicycle condition, prepare quotes, carry out servicing and repairs, issue service summaries, process payments, maintain records, improve website performance, and protect the security of our systems and operations. We may also use data to communicate about service status, collection, or follow-up matters.
Service Providers
We may share personal data with payment processors, technical service providers, communication tools, and other vendors that support website operation or workshop administration. These parties are expected to use the information only for the services they provide and to handle it under appropriate confidentiality and security obligations.
Legal Disclosure
We may disclose personal data where required to comply with law, respond to lawful requests, protect our rights, investigate fraud or misuse, or address safety and security concerns. We may also share information when necessary to establish, exercise, or defend legal claims.
Contact Information
Use the contact details below for questions about this notice or the handling of personal data.